Virtual Assistance
Due to wreak havoc caused by Covid-19 across the world, it is very difficult for customers to travel to Asia even in the near future. We are helping our customers by organising virtual meetings with the exporters. We are regularly conducting virtual factory tours so customer can understand and see the actual infrastructure and systems being followed by the manufacturing units. For new selections, we are organising Live virtual product meetings where buyers can choose the designs and colors. Only selected pieces are sent for final approval to customers before placing the orders. This is helping us all to save lot of money.
Infrastructure Support
At Majestic, our international customers receive infrastructure support in India. To fill the geographical gap and improve connectivity, we act as an extension of our customer’s office in India. Not only that, but we link our customers directly to factories, bypassing all other parties in the process to provide full transparency. We work hard to make the entire process of buying from India as convenient as possible for our customers. During buying trips to India, we organise all local infrastructure support to our customers.
Vendor Selection
Vendor selection is probably the most important decision for the success of the retail business. Due to the affordability of technology, many companies create very professional websites using the technical expertise of IT companies in Asia, whereas they actually lack technical and infrastructural capabilities to handle internationally accepted production quality. We use multiple sources of information to evaluate each and every supplier. Our compliance team must approve all our vendors before we even start any sampling with them. We try to take 360-degree feedback from the vendor to understand their existing quality practices and shipment delivery history. We take feedback from their old employees, existing and old customers, sub-vendors, and other reliable sources from the market.
The vendor for a particular order is selected on the basis of the “Product Capability-Price-Timely Delivery-Quality Control” matrix. If a particular order is for promotional purposes, then price plays the guiding factor, and our choice is based on the best price, timely delivery, and reasonable quality. But, for a high-quality, prestigious order, price is not the sole factor in decision-making, so quality and timely delivery becomes the deciding factor. All our vendors pay fair wages to their employees, follow ethical practices, and no child labor is involved in their factories. Almost all of our suppliers are social and environment-conscious and offer sustainable textiles. Due to our fair practices and professionalism, We are associated with some home textile exporters in India since last more than a decade. We are working with leading cotton towel manufacturers in India for more than fifteen years.
Your Ears & Eyes in India
Product Development
We work very closely with leading independent Indian designers, product development teams at manufacturing mills, and design teams of our overseas customers. Our close association with design and development teams helps us arrive at the most suitable fabric construction and production processes, which helps us bring the cost down as per the customer’s target price and budgetary constraints. We ensure to meet the deadlines of development, production planning, and scheduling. All of this is achieved through a series of product creation phases. Idea generation, idea screening, design development, and testing, business strategy development, product development, marketing research, and market commercialization. Product development, as everybody knows, entails risking valuable time, money, and intellectual assets, so proper planning and reliability of the supplier are crucial.
For special designs and production programs, we sign an exclusivity agreement with our suppliers for specific markets. Our customers help us to understand all major products customers are looking for online so we can develop new products accordingly. We were one of the few buying agents who started sourcing Organic textile sheet sets, organic Duvet covers, and Organic towels in India back in 2002-2004. Due to timely feedback from customers, we could develop and start Bamboo Sheets and Bamboo towels manufacturing in India ahead of our competitors. We are regularly sourcing Hemp Sheets, Hemp Pillows, and Hemp quilt covers from India. We are shipping Silk Pillow of high quality from India on regular basis. We are working very closely with 100% cotton sheets manufacturers in India starting from 144TC to 1000TC. We are able to achieve a pilling rating of 4 for our super soft cotton sheets In 400TC cotton sheets and for 1000TC cotton sheet sets which we are running since last more than a decade. We are using combed compact yarn for most of our sheets
Price Negotiation
Negotiating agreeable terms of the contract with vendors is one of the pillars of effective supply chain management. It has to be a win-win situation for all the parties involved. Transparency plays a very important role in price negotiation and long-term relationships. We offer Internationally competitive prices to our customers and help our suppliers understand how they can reduce their production costs without compromising on quality. We provide our customers with the break-up of costing for easy evaluation and quick decision-making. For each program, we take quotes from multiple suppliers. We also negotiate freight charges with shipping companies. We try our best to get them a competitive deal in terms of the Price-Quality Delivery-Service matrix. Our very long business relationship with suppliers and manufacturers helps us to get the best prices for products.
Compliance & Code of Conduct
Majestic Global Services have compliance requirements that stem from our vast experience in the field and have been incorporated to ensure that our standards are unsurpassed. We ensure that no child labor and forced labor are employed in our vendor’s factories. We also ensure that suppliers don’t use corporal punishment or other forms of mental or physical coercion. None of our suppliers is allowed to offer bribes, kickbacks, gifts, favors, loans, or services to any of our employees or client for any reason. We also ensure that workplace and working hours are as per international standards. We prefer suppliers who use renewable energy sources for most of their requirements, provide subsidized food for the employees, are committed to using more recycled material in the manufacturing and packaging, and work for the welfare of the employees.
Quality Assurance: Looking into the finer details
Surprisingly, leading third-party inspection companies follow the system of only final inspection, and if something is found wrong, nothing can be done except either rejecting the whole lot of goods resulting in loss of vendor, or acceptance of defective goods by the buyer, meaning a compromise. Our quality assurance systems are developed using our vast experience in the field of manufacturing. Merchandise is inspected as per AQL level and as per buyer’s specification. Unlike most other sourcing companies, we have a concept of continuous quality control.
We involve our qualified quality personnel throughout the process starting from raw material procurement to the final dispatch of goods to the port stage so that nothing goes wrong. We station one of our quality assurance executives at the factory for high-volume business to have continuous unbiased information all the time. We keep on evolving our quality systems based on the feedback received from any of our customers and use it for all customers to provide them with maximum benefits.
Logistics
Under constant supervision and coordination to ensure timely dispatches, correct documentation, and shipment arrivals. During the COVID-19 pandemic, our close relations with shipping companies helped us pass on great cost advantage and assured bookings to our customers.
We take freight quotations from multiple shipping agents and share them with customers so they can compare them with the local quotations they receive at their end.
Travel Assistance
Our team provides free assistance to our clients, including access to preferential hotel rates, often much lower than market rates. We manage local arrangement for our customers, so they have a comfortable stay in India.
Market Intelligence
We provide a detailed and systematic search for the best fit for your products. We help our customers with comparative studies and special assignment consultancy. Our customer gets regular market reports, special management notes and professional advice from time to time. Majestic regularly share special buying opportunities and future price trends to help our customers take the right decision. At Majestic, we help our customer choose the right merchandise from the wide and potential array of suppliers’ network. We look for alternative suppliers of your products using systematic procedures. Our merchandising team always keeps on looking for new suppliers and new products so that our customer gets the very high-quality and unique merchandise. We regularly take inputs from salespeople, clients, suppliers, competitors, the internet, industry events, seminars, conferences, literature and even trade publications.